Off the Vine Questions & Answers

How do I sign up with Off the Vine?
How soon can I get my first order?
How do I order?
When is the deadline to submit my order for my next delivery day?
Can I change my order later if I already submitted it?
What is a standing order?
Can I order on an as needed basis?
Can I cancel my order?
What if I am not satisfied with some part of my order?
What are my lists?
What kind of products does Off the Vine sell?
What is the Standard Mixed Box?
How does OTV ensure that I get the freshest products?
How can OTV be competitive with grocery stores?
How do I pay?
Are there any other fees?
What about the delivery fees?
What is OTV customer referral program?  
What if I forget or can’t get to my pick up location
on my delivery day?

 

How do I sign up with Off the Vine?
Signing up is easy!  Call us at 850-374-2181 or email us at [email protected]  or order online - just complete the sign up pages with your name, address, phone and payment information. 
After you sign up, you will get an instant email confirming your order.  Then, according to your selected dates, you'll begin receiving your fresh organic fruits and vegetables at a selected pick up location or delivered to your home or office by Off the Vine!

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How soon can I get my first order? 
Off the Vine will post our new "What's fresh this week" list on the Home Page of our website every Friday by noon.  Place your
order by Sunday night at midnight.  In most cases, your order will be ready for you the coming Wednesday or Thursday!  

  • Call us at 850-374-2181 or  email us at [email protected]

    •Log in using your customer email and password
    (these are selected when you sign up the first time)


    •Browse
    OTV products by produce or products tab on the ordering pages. Choose your items and quantity and place your order.

    •Continue shopping or simply submit your order

    An email will arrive confirming your order


  • When is the deadline for me to submit my order for my next delivery day?
    Sunday night at midnight for the next week's delivery.  If you forget or can't get to the computer by Sunday night - don't panic!  Please just call us or email us first thing Monday morning.  We'll help you get your order placed for the week.

Can I change my order later if I already submitted it?
Yes, simply email us or call us and we can make that change for you. (Before Sunday nights at midnight please or first thing Monday mornings!).  [email protected]
or 850-374-2181.  We'll be gald to help!

  
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 What is a standing order?
A standing order lets you set a schedule for your deliveries. 
Choose a 7, 14, 21 or 28 day schedule.  You may feel free to also come on and off
that schedule as needed. 
We will bill week by week according to your specific order for that week. 
This standing order will save you time and allow you to schedule produce and products
on your own desired schedule.  For example, you could schedule a Fruit box every other week and Mixed produce box on the oppositee weeks.


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Can I order on an "as needed" basis?
Yes, you can select the "as needed" service.  This allows you to order one week at a time.  You simply let us know when you are ready for your next order by email, phone
or by reordering on the website.   

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Can I cancel my order?
Yes, you can cancel your order before the weekly deadline. 
Please go to the "contact us" page and send

us your request by SUNDAYS at midnight.  If you fail to cancel a scheduled order, we will have to charge your account.  But please call anytime you
see an emergency arise, we will always try to accommodate your needs.
  

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What if I am not satisfied with some part of my order?
At Off the Vine, we offer a 100% satisfaction guarantee on every product we deliver. 
If you are not satisfied with the quality of any product you can request a refund. 
Simply notify customer service within 7 days of your delivery. 


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What are my lists?
My lists are a set of shopping lists containing grocery items that you have previously ordered or that you want to group together to make it easier and faster to do your shopping.  For example, you may want to make a list for kids lunch
items, a basic pantry list or or a special upcoming dinner party.
 
To create a list:  Find an item in our grocery list and add to your list. 
Create a name for this list and continue shopping.
 

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What kind of products does Off the Vine sell?
Off the Vine Produce delivers a local and regional selection of the freshest, tastiest, organic fruits, vegetables and organic products!  We focus on food and items that are local and earth friendly and healthy for our bodies. 
Our order pages are set up in 2 categories: 
ORDER FRESH ORGANIC PRODUCE and 
ORDER ORGANIC PANTRY.
 

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What is the Standard Mixed Box?
The Standard Mixed Box is our most popular selection.  It is a variety of 8-9 fresh vegetables and 4-5 fruit varieties.  Every week the most seasonal, best priced and local organic items are selected to go in each box.  Always look on our Weekly selection - posted every Friday by noon on our home page for next week's selection. 
(note: some items will change according to last minute availability, freshness, etc.)
  


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How does OTV ensure that I get the freshest products?
Well, that is our job!  We order and receive produce sometimes hours before packing
your boxes.  We pack in a cool warehouse under strict cleanliness guidelines. (Yes - hair nets and gloves!) Produce is handled only once from the farm box to your box...
whereas a grocery store can be handled up to 11 times before it goes into your grocery sack! 


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How can OTV be competitive with grocery stores?
By pre-ordering for standing orders we can keep our inventory tight! 
We do not have expensive retail locations or employee layers that raise expenses like grocery stores do. We pass that savings on to you!  We route all delivery routes efficiently in every area - every week.  

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How do I pay?
We accept Credit or Debit Cards (Visa, MasterCard, American Express).  When you order on the web site your order/charges are placed at that time.  OTV bills reoccurring cycles on a Monday or Tuesday before your delivery day each week.  All of our systems are protected and in secure encrypted files.
We do not have any money exchanging at the points of delivery or pick up locations.
Pay by check?  Yes, when arranged, you may pay by check.


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Are there any other fees?
No, OTV has no membership fees or subscription fees.   Order and pay as you go!


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What about the delivery fees?
At OTV we separate the cost of produce from the cost of getting it to you. 
We ask, "Does anyone really believe in "free delivery"?  It is a major cost of a business and we choose to not "absorb" it into the cost of your food. 
We give you a clear cost in these areas.  Most delivery fees to a single home are an average of $14.00.


We also have a "Good Neighbor Plan"  that encourages neighbors and co workers to receive deliveries as a group and split the delivery fee with the GNP Plan. 
It's a great way to form a local food group!  Just form your group of 2
and up and let us know - we'll do the figuring and charges for each delivery! 
When you have 4 or more boxes going to one location - you'll have free delivery!
  


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What is OTV customer referral program? 
For each friend you refer to Off the Vine Produce, you can earn $5 credit to your account.  Simply let us know the connection and we will give you a credit to your account after their orders is received. 
We thank you  for sharing your good eating habits with your friends and family!

  
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What if I forget or can’t get to the pick up location on my delivery day?
Call us at 850-374-2181 as soon as you know!  We will try to arrange another option with you.   The produce is intended to be picked up in a 4 hour time frame.
Our pick up locations and times are located on our pick up locations page. 
If a box is ordered by a customer and confirmed by OTV and then is not picked up by the end of the day, we will try to contact you first; however, the customer is ultimately responsible for the charges for that order. 

Produce boxes left and not retrieved are usually donated to a local food bank or shelter by noon the day after your scheduled pick up day.
 
  

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Thanks for eating fresh with Off the Vine!

Remember...
Sunday night at midnight is our deadline for the
next week's delivery of fresh produce.


Our delivery/pick up schedules for the following cities are as follows:

Wednesdays :
Florida  areas-- Panama City, Rosemary Beach, Destin,
Fort Walton Beach, Navarre, Niceville, Milton/Pace, Crestview, Pensacola. 

Mobile and Fairhope, Alabama
 
Shreveport, Bossier City and Monroe, Louisiana areas.


Thursdays : Atlanta, Georgia

 

Fridays:  Birmingham, AL.

      
 

 

 

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Off the Vine Produce, Inc.  11 Eglin Parkway N.E.,  Fort Walton Beach, Florida  32548      850-374-2181    www.offthevine.org